Help Center

Account and billing

How do I create an account?

Click "Login" on the Predicue home page and enter your email address. You will receive a 6-digit confirmation code via email. Enter the code to create an account. Free 7-day trial starts immediately - no credit card required.

How do I upgrade to Life plan?

Go to Settings → Subscription and select Life. Payment is processed once via Stripe — $3,000 one-time. Access is activated immediately and never expires.

Do I need to cancel anything?

No. The Life plan has no subscription or recurring billing. There is nothing to cancel.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe. We currently do not accept cryptocurrency payments or bank transfers.

My trial has expired. What will happen?

After your 7-day trial, your account will be locked to read-only mode. Your account and data are retained for 90 days. Upgrade to the Life plan at any time to restore full access. There are no automatic charges after the trial.

Can I get a refund?

Life plan: Full refund within 14 days of purchase if fewer than 100 API calls are made. E-mail predicue@gmail.com to request a refund.

Technical support

The scanner does not load data

Try the following steps in order:

• Refresh page (Ctrl+R or Cmd+R)
• Clear your browser cache and delete cookies for predicue.ai.
• Try a different browser or incognito mode/private window.
• Check out our Status page for known outages
• If the problem persists, please contact predicue.support@gmail.com

API requests return 429 errors

This means you have exceeded the rate limit. Check your usage in your dashboard under Settings → API Usage. Trial: 100 requests per day. Life plan: unlimited. Consider implementing request caching on your end during the trial period.

My portfolio data looks incorrect

Make sure your Polymarket account is connected correctly. Try disconnecting and connecting again in Settings → Integrations. Data is synced in real-time for all users. If after reconnecting the items are still missing, contact support.

I am not receiving email newsletters

Check your Spam/Junk folder. Guarantee predicue@gmail.com is in your contacts or safe senders list. Confirm your email address in Settings → Profile. If you are still not receiving briefings, please contact support.

Page loads slowly

Predicue loads real-time data from multiple sources. On slow connections, the initial download may take 3-5 seconds. If it takes longer, check your internet connection and try disabling browser extensions that may be interfering with WebSocket connections.

Additional questions

How are frontal signals generated?

Our AI models analyze probability-volume variance, news catalysts, liquidity anomalies, and historical patterns in over 400 markets. Each signal includes a transparent chain of reasoning that allows you to evaluate the logic behind it. Models are retrained weekly based on the latest data.

Can I export my data?

All users can export watchlists, briefings, and portfolio data in CSV format via Settings → Export. Life plan users also have full API access to programmatically export data in JSON format.

How accurate are the signals?

Based on 6 months of real-world data: Strong signals (75%+ confidence) are directionally correct about 72% of the time. Moderate signals: ~64%. We publicly publish accuracy rates. No instrument can guarantee profitable trades.

Can I customize my briefing?

Life plan users can fully customize briefing times, content sections, and delivery method in Settings → Briefings. Trial users receive a standard briefing at 8:00 am.

Does Predicue work with other prediction market platforms?

Predicue is currently being created exclusively for Polymarket. We focus on one platform to provide the deepest integration and most accurate analysis. Support for additional platforms may be considered in the future.

API support

How to get an API key?

API access is available for Life plan users. Generate your key in “Settings” → “API Keys” → “Create a new key”. You can create up to 5 keys for one account. Keys are only displayed once when created — keep them in a safe place.

What is the difference between API and Dashboard data?

The API provides the same data as the dashboard in a JSON format suitable for programmatic access. API data may have a slight latency (1-5 seconds) compared to the real-time dashboard WebSocket stream.

Are SDKs available?

Yes. Official Python SDKs (pip install predicue-sdk), JavaScript/TypeScript (npm install @predicue/sdk) and Go (go get github.com/predicue/predicue-go). Community libraries for Rust, Ruby and PHP are available on our GitHub.

How to set up webhooks?

Webhooks are available for Life plan users. Configure in “Settings” → “Webhooks”. Provide your endpoint URL, select your event types, and we'll send POST requests with the JSON payload. All webhooks include HMAC-SHA256 signatures for verification.

Data and Privacy

What data do you collect?

We collect your email for authentication, usage data to improve the product, and, where appropriate, your Polymarket wallet address (with permission) for portfolio features. We never collect private keys or seed phrases. Check out our Privacy Policy for complete information.

How do I delete my account?

Go to Settings → Account → Delete Account or email. predicue.privacy@gmail.com. Your data is deleted within 30 days. Payment records are kept for 7 years, as required by law.

Can I export my data before deleting?

Yes. Go to Settings → Account → Export all data. You will receive a ZIP file with all your details (profile, watchlists, briefings, dissertation notes, portfolio history) within 24 hours.

Are you selling my data?

No. We never sell, trade or rent your personal information to third parties. We transfer data only to service providers necessary for the operation of the platform (hosting, email, payments). For a complete list, see our Privacy Policy.

Contact support